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Onderwerp: Emotiemanagement

Omgaan met weerstand, stress en emoties van jezelf en anderen.

Omgaan met emoties in salesgesprekken

ProbleemVerkopers zijn vaak getraind op argumenten, niet op emoties.Als een klant fel, kritisch of terughoudend reageert, zien ze dat als weerstand in plaats van emotie.Ze…

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